10/15 Monday - Objective: Audience

• Vocabulary Terms List 7
• Mini-Lecture
• Assignment (Handout)

10/16 Tuesday - Objective: Competition

• Mini-Lecture
• Assignment (Handout)

10/17 Wednesday - Objective: Customer Service

• Vocabulary Quiz 6
• Assignment (Handout)
• On-Line Support (Web Sites)
• www.livehelper.com
• www.bravenet.com

10/18 Thursday - Objective: Marketing Ideas and Freebies

• Are Internet Freebies on the Way Out? (Article)
• Reading (Handout)

10/19 Friday - Objective: E-Mail Marketing, Bulletin Boards and Chatrooms

• E-Mail Marketing done right (White Paper)
• Are Bounced Messages an Inevitable Part of E-Mail Marketing? (Article)
• Beseen